Refund Policy
We stand behind our service with a clear and fair refund policy designed to protect your investment.
Policy Overview
Last updated: Ju;y 17, 2025. This refund policy applies to all PulseOps AI subscription plans and services.
Subscription Refunds
30-Day Money-Back Guarantee
We offer a full 30-day money-back guarantee for all new subscribers. If you’re not completely satisfied with our service, you can request a full refund within 30 days of your initial subscription.
- Available for first-time subscribers only
- Must be requested within 30 days of initial payment
- Full refund of subscription fees (setup fees are non-refundable)
- Account will be terminated upon refund processing
Recurring Subscriptions
For ongoing subscriptions after the initial 30-day period:
- Monthly subscriptions: Refunds may be considered on a case-by-case basis
- Annual subscriptions: Prorated refunds available for unused months
- Cancellation takes effect at the end of the current billing cycle
- No partial month refunds for monthly subscriptions
Setup Fees
Non-Refundable Setup Fees
One-time setup fees are non-refundable as they cover the initial configuration and customization of your account:
- Account configuration and brand setup
- Initial AI training and customization
- Content calendar initialization
- Integration setup and testing
How to Request a Refund
1. Contact Support
Email us at support@pulseopsai.com with your refund request
2. Provide Details
Include your account email, reason for refund, and any relevant details
3. Processing Time
Refunds are processed within 5-7 business days after approval
Required Information
Please include the following in your refund request:
- Account email address
- Subscription plan name
- Original payment date
- Reason for refund request
- Any feedback to help us improve
Exceptional Circumstances
Service Interruptions
If our service experiences significant downtime or technical issues that prevent you from using the platform, we may offer prorated refunds or service credits at our discretion.
Good Faith Policy
We reserve the right to evaluate refund requests on a case-by-case basis and may offer refunds outside of our standard policy in exceptional circumstances.
Questions About Refunds?
Email Support
- support@pulseopsai.com
- For account and service questions
Important Notes:
- This refund policy is subject to change with 30 days notice
- Refunds are processed to the original payment method
- Currency conversion fees (if applicable) are not refundable
- Custom development work or enterprise features may have separate refund terms